Ethekwini Mobile App

Customer Services within eThekwini Municipality is continuously exploring convenient and user-friendly platforms for customer engagement, one of which is the redesign of the mobile application, in order to offer a technology driven platform for the eThekwini citizen that requires minimal human interaction, improves customer engagement and promotes customer excellence. eThekwini Municipality currently has a customer focused mobile application which was commissioned in 2014, launched to the public in 2019 and Re- launch on the 23 July 2023. The mobile application offers the customer very basic and limited functionalities in relation to the vast services offered by the municipality. The eThekwini Mobile App is aimed at improving the engagement of customers with the Municipality by offering a quicker platform. This leads to the reduction of contact centre calls as well as foot traffic within the walk-in centres. The app also enables citizens to engage with the municipality in an efficient manner with shorter response times.