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CDM Talk App
The Capricorn District Municipality (CDM) developed the CDM Talk App as part of its digital transformation to bring government closer to the people. It is a citizen-centric mobile and web platform designed to improve communication, customer care, service delivery tracking, and transparency between the municipality and its communities.
Date: 2026/01/20
Version: 0.1
Tags:
Local Government Innovation
Municipal App
Government In-house Solution
City Solve
Midvaal Local Municipality initiated the City Solve project to address growing challenges in managing land use applications and building plan approvals. With rapid urbanisation and increasing development pressures, the manual processes in place were inefficient, leading to delays, errors, and citizen dissatisfaction. The municipality recognised the need for a more streamlined, transparent and efficient system.
Date: 2026/01/20
Version: 0.1
Tags:
Local Government Innovation
Municipal App
Government In-house Solution
Ethekwini Mobile App
Customer Services within eThekwini Municipality is continuously exploring convenient and user-friendly platforms for customer engagement, one of which is the redesign of the mobile application, in order to offer a technology driven platform for the eThekwini citizen that requires minimal human interaction, improves customer engagement and promotes customer excellence. eThekwini Municipality currently has a customer focused mobile application which was commissioned in 2014, launched to the public in 2019 and Re- launch on the 23 July 2023. The mobile application offers the customer very basic and limited functionalities in relation to the vast services offered by the municipality. The eThekwini Mobile App is aimed at improving the engagement of customers with the Municipality by offering a quicker platform. This leads to the reduction of contact centre calls as well as foot traffic within the walk-in centres. The app also enables citizens to engage with the municipality in an efficient manner with shorter response times.
Date: 2025/08/22
Version: 0.1
Tags:
Local Government Innovation
Municipal App
Government In-house Solution