Repurposing Service Delivery Points (eKiosks)

The Repurposing Service Delivery Points later renamed eKiosks Project is a strategic initiative by the Western Cape Government to enhance digital service delivery in rural areas. It leverages existing infrastructure at ecentres, libraries, museums, and other service points to provide citizens with direct access to government services via self-service digital kiosks. The project follows a two phase approach: Phase 1 involved feasibility assessments at service site, while Phase 2 piloted eKiosks at two rural museums and ten libraries, in partnership with the Department of Cultural Affairs and Sport. Key components include infrastructure upgrades, frontline staff training, and a robust change management plan to ensure stakeholder buy-in. The initiative is a response to community feedback from the 2022 Listening Campaign, which highlighted barriers to accessing government services.