Programme Management

Located in the CEO’s office, the Corporate Management function ensures that the administrative workload on work streams is minimised by functioning as a focal point for all financial management, procurement and human resource management related activities.

Research and Development

The Research and Development work stream’s objective is to investigate and recommend sustainable models and solutions for innovative service delivery. This work stream is informed by the need to understand the fundamental causes of service delivery challenges. The component must therefore unearth the root causes of challenges to improve and develop new interventions and to ensure that proposed solutions do address the identified problems. Our collaboration with departments, civil society and research institutions remain critical to investigate and confirm service delivery challenges, potential policy failures or policy implementation failures. A future-looking responsibility of this work stream ensures that the public service becomes proactive rather than remain responsive by addressing only the existing challenges.

Solution Support and Incubation

The objective of the work stream is to test, pilot, demonstrate and mainstream innovative solutions (ICT and non-ICT) for the public sector. Challenges and potential solutions are interrogated in collaboration with stakeholders to ensure that line departments and implementing institutions assume ownership of sector specific innovations.

This work stream is also responsible for the management of the Multi-Media Innovation Centre (MMIC). The Multi-Media Innovation Centre is a content driven exhibition and decision-support centre with various innovative platforms for learning, innovation demonstration and planning opportunities for the public sector on innovation implementation.

The MMIC provides space and a platform for public servants to interrogate their specific challenges and explore and incubate solutions. This is achieved through capitalising on the full potential of ICTs for both internal efficiency gains and in enhancing service delivery.


Enabling Environment

The objective of this work stream is to create and sustain an enabling environment, which entrenches a culture and practice of innovation in the public sector through innovative platforms and products. The Enabling Environment aims to change the mind-set of public servants and instil in them a self-challenging attitude to do even better. This is done to encourage the continuous development of public servants to build a cadre of effective and innovative leaders that are creative and responsible risk takers and to cultivate and harness thought leadership on innovations using amongst others a panel of experts that includes academic and private sector innovators. The annual awards programme facilitates the unearthing of innovative approaches and solutions and promotes internal recognition and acknowledgement of innovators, leading to the unlocking of resources for improved service delivery.